Refund policy

At Velvet & Stone, we want you to love your purchase. If you’re not completely satisfied, please review our returns policy below.

Return Eligibility

Customers have 14 days from the date their order was delivered to request a return for a full refund or an exchange.
Returns requested between 15–28 days from delivery will be eligible for a store credit (credit note) only, which can be used on future purchases at Velvet & Stone.
Returns requested after 28 days from delivery will not be accepted.

To be eligible for a return:

Items must be unused, unworn, and in their original condition.
Items must be returned in the original packaging, including all tags and protective materials.
We reserve the right to refuse returns that show signs of wear, damage, or use.

To initiate a return, please contact our support team at:
📧 hello@velvetandstone.store

Please include your order number and reason for return. Our team will provide further instructions.

Please inspect your order upon receipt.
If your item arrives damaged, defective, or incorrect, contact us immediately at hello@velvetandstone.store.
We will assess the issue and arrange a replacement or refund where appropriate.

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to the original payment method.
Please allow up to 10 working days for the refund to appear in your account after approval.

Store credit issued for returns made between 15–28 days will be provided via a credit note.
Credit notes are non-transferable and can be used toward future purchases on our website.

If you have any questions regarding returns or refunds, please contact us at:
📧 hello@velvetandstone.store