Terms of service

Welcome to Velvet & Stone! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions (“Terms of Service” or “Terms”). Please read them carefully.

1. General

  • By using Velvet & Stone (“we,” “our,” or “us”), you agree to these Terms of Service.

  • If you do not agree to these terms, please do not use our website or purchase our products.

  • We reserve the right to update or modify these Terms at any time. Updates will be effective immediately upon posting, and your continued use constitutes acceptance of the revised Terms.

2. Eligibility

  • You must be at least 18 years old to use this website and make purchases.

  • By using our website, you represent and warrant that you meet the eligibility requirements.

3. Account Responsibilities

  • If you create an account, you are responsible for maintaining the confidentiality of your account information and password.

  • You agree to accept responsibility for all activities that occur under your account.

4. Orders and Payment

  • All orders are subject to acceptance and product availability.

  • Prices and promotions are subject to change without notice.

  • We accept the payment methods listed on our website. Payment must be received in full before orders are processed.

  • You agree to provide accurate and complete billing and shipping information.

5. Shipping and Delivery

  • Shipping times may vary depending on your location and product availability.

  • We are not responsible for delays caused by carriers, customs, or unforeseen events.

  • Risk of loss passes to you upon delivery of the items to the carrier.

6. Returns, Refunds, and Cancellations

  • Please refer to our Refund Policy for full details.

  • We reserve the right to refuse returns or refunds if the conditions outlined in our policy are not met.

7. Intellectual Property

  • All content on this website, including text, graphics, logos, images, and software, is the property of Velvet & Stone or its licensors and is protected by copyright, trademark, and other laws.

  • You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

8. Limitation of Liability

  • To the maximum extent permitted by law, Velvet & Stone shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our products or website.

  • Our total liability for any claims related to products or services shall not exceed the amount you paid for the specific product or service.

9. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

  • Any disputes arising under or in connection with these Terms shall be resolved in the courts of England and Wales.

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.